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Customer Service - Web application for Microsoft

Microsoft - Enhanced Service Support (ESS) is the web-based platform for delivering service to Companies who bought digital services from Microsoft.  The service requests are handled in the form of tickets and increasing the efficiency of handling the tickets is the goal for this project.

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Wireframes 

Based on the insights collected in the discovery phase, I have started creating the wireframes and specific nomenclatures are used as a part of UX writing. We explored different layouts, elements, calls-to-action and site navigation. This stage helped us push usability to the forefront and find the proper interactions needed to deliver the core message effectively.

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